Privacy Policy
Your privacy matters to us. This comprehensive policy explains how feriqasolynth collects, uses, protects, and manages your personal information in accordance with South African privacy laws.
We regularly review and update our privacy practices to ensure compliance with evolving regulations and to better serve our users' needs.
Introduction and Scope
feriqasolynth ("we," "us," or "our") operates feriqasolynth.com and provides investing education services to individuals across South Africa. This privacy policy governs how we collect, process, store, and protect your personal information when you interact with our platform, educational materials, or services.
This policy applies to all users of our website, participants in our learning programs, event attendees, and anyone who provides personal information to feriqasolynth through any channel. By accessing our services, you acknowledge that you have read and understood this privacy policy.
Information We Collect
We collect various types of information to provide and improve our educational services. The information we gather falls into several categories, each serving specific purposes related to delivering quality investing education and maintaining secure platform operations.
Personal Identification Information
Full name, email address, phone number, physical address, date of birth, and identification numbers as required for account creation and program enrollment.
Educational Background Data
Previous investing experience, educational qualifications, professional background, and learning preferences to customize your educational journey.
Platform Usage Information
Login times, pages visited, course progress, quiz results, time spent on materials, and interaction patterns with our educational content.
Technical and Device Data
IP address, browser type and version, operating system, device identifiers, screen resolution, and network connection information for security and optimization purposes.
Information Collection Methods
- Direct submission through registration forms, contact forms, and survey responses
- Automatic collection via cookies, web beacons, and analytics tools during platform usage
- Information provided during webinars, workshops, and educational events
- Communications through email, phone calls, and customer support interactions
- Social media interactions and public posts when you engage with our content
How We Use Your Information
Your information enables us to deliver personalized educational experiences and maintain platform security. We process your data for legitimate business purposes that directly benefit your learning journey and ensure compliance with applicable regulations.
Primary Uses of Personal Information
- Account creation, authentication, and ongoing account management
- Enrollment in learning programs and tracking educational progress
- Customization of educational content based on your experience level and interests
- Communication regarding course updates, new programs, and important announcements
- Technical support and customer service assistance
- Platform security monitoring and fraud prevention
- Analytics and improvement of our educational content and user experience
Data Sharing and Third-Party Relationships
We maintain strict control over your personal information and only share data when necessary for service delivery or legal compliance. We do not sell personal information to third parties for marketing purposes.
Authorized Data Sharing Scenarios
- Service Providers: Trusted third-party companies that help deliver our services, including payment processors, email service providers, and hosting services, bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or government agency, or to protect our rights and prevent illegal activities
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with continued privacy protection
- Educational Partners: Certified educational institutions or professional organizations when you explicitly consent to share information for accreditation or certification purposes
Data Storage and Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols follow industry best practices and comply with South African data protection requirements.
Security Infrastructure
All personal information is stored on secure servers with encryption both in transit and at rest. We use SSL certificates for all data transmissions and maintain regular security audits. Access to personal information is restricted to authorized personnel who require access for legitimate business purposes.
- 256-bit SSL encryption for all data transmissions between your device and our servers
- Regular security assessments and penetration testing by independent security firms
- Multi-factor authentication for administrative access to personal information
- Automated backup systems with encrypted storage and secure recovery procedures
- Employee training on data protection and confidentiality requirements
- Incident response procedures for potential security breaches
Your Privacy Rights and Choices
You have significant control over your personal information and how we use it. We respect your privacy rights and provide multiple ways to manage your data and communication preferences.
Individual Rights Under South African Law
- Access Right: Request copies of personal information we hold about you, including details about how we collect and use this information
- Correction Right: Request correction of inaccurate or incomplete personal information in our records
- Deletion Right: Request deletion of personal information when it's no longer necessary for our legitimate business purposes
- Processing Restriction: Request limitation of how we process your information under certain circumstances
- Portability Right: Request transfer of your personal information to another service provider in a structured, commonly used format
- Objection Right: Object to processing of personal information for marketing purposes or other legitimate interests
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at info@feriqasolynth.com with your specific request. We will respond within 30 days and may require identity verification to protect your information. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Retention and Deletion
We retain personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes. Retention periods vary based on the type of information and how it's used.
Retention Schedule
- Active Account Information: Retained while your account remains active and for 3 years after account closure
- Educational Records: Course completion records and certifications retained for 7 years for accreditation purposes
- Financial Information: Payment records retained for 5 years as required by South African financial regulations
- Communication Records: Customer service interactions retained for 2 years for quality assurance
- Marketing Data: Deleted immediately upon unsubscribe or every 2 years for inactive contacts
- Technical Logs: Server logs and security information retained for 1 year for system maintenance
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. You have control over how these technologies are used on your device.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality, login authentication, and security features
- Performance Cookies: Collect anonymous information about how you use our website to improve performance
- Functional Cookies: Remember your preferences and settings to provide a personalized experience
- Analytics Cookies: Help us understand user behavior and improve our educational content
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some platform functionality. We provide cookie consent options that allow you to choose which types of cookies to accept.
International Data Transfers
While we primarily store data within South Africa, some service providers may process information in other countries. When international transfers occur, we ensure adequate protection through appropriate safeguards and contractual commitments.
All international data transfers comply with South African data protection laws and include appropriate safeguards such as adequacy decisions, standard contractual clauses, or other legally recognized protection mechanisms.
Changes to This Privacy Policy
We periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through email or prominent website notices.
Minor updates may be posted without individual notification, and we encourage you to review this policy regularly. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Information for Privacy Matters
If you have questions about this privacy policy, need to exercise your privacy rights, or have concerns about how we handle personal information, please contact our privacy team.
Privacy Team Contact Details
Email: info@feriqasolynth.com
Phone: +27437338053
Postal Address:
feriqasolynth Privacy Team
Twin Pines Clusters, 14 Susan Street
Tricharts Street, Bartlett
Boksburg, 1462
South Africa
We aim to respond to all privacy-related inquiries within 5 business days. For urgent privacy concerns, please mark your communication as "Privacy - Urgent" in the subject line.